# Wifi bridge cannot connect to lock

**URL:** <https://community.ultraloq.com/t/wifi-bridge-cannot-connect-to-lock/4676>\
**Category:** Wishlist\
**Created:** [October 16, 2022, 5:20am UTC](https://community.ultraloq.com/t/wifi-bridge-cannot-connect-to-lock/4676 "2022-10-16T05:20:39Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Bell1](https://avatars.discourse-cdn.com/v4/letter/b/439d5e/32.png) [@Bell1](https://community.ultraloq.com/u/Bell1)\
**Post date:** [October 16, 2022, 5:20am UTC](https://community.ultraloq.com/t/wifi-bridge-cannot-connect-to-lock/4676/1 "2022-10-16T05:20:39Z")

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My bridge disconnects and I can’t control the lock remotely. But it says it’s connected in the app.

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**Author:** ![Will](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/will/32/133_2.png) [@Will](https://community.ultraloq.com/u/Will)\
**Post date:** [October 17, 2022, 12:50am UTC](https://community.ultraloq.com/t/wifi-bridge-cannot-connect-to-lock/4676/2 "2022-10-17T00:50:28Z")

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@Bell1 I upgraded your Bridge remotely. Please check is again. If the problem persists, please click here [https://support.u-tec.com/hc/en-us/requests/new](https://support.u-tec.com/hc/en-us/requests/new) to submit a ticket directly.