# Won't link with Alexa anymore?

**URL:** <https://community.ultraloq.com/t/wont-link-with-alexa-anymore/9854>\
**Category:** ULTRALOQ Smart Lock\
**Created:** [August 31, 2024, 8:42pm UTC](https://community.ultraloq.com/t/wont-link-with-alexa-anymore/9854 "2024-08-31T20:42:31Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![David55](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/david55/32/1620_2.png) [@David55](https://community.ultraloq.com/u/David55)\
**Post date:** [August 31, 2024, 8:42pm UTC](https://community.ultraloq.com/t/wont-link-with-alexa-anymore/9854/1 "2024-08-31T20:42:31Z")

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Won’t link with Alexa anymore.

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**Author:** ![Topol](https://avatars.discourse-cdn.com/v4/letter/t/a183cd/32.png) [@Topol](https://community.ultraloq.com/u/Topol)\
**Post date:** [September 1, 2024, 3:12pm UTC](https://community.ultraloq.com/t/wont-link-with-alexa-anymore/9854/2 "2024-09-01T15:12:42Z")

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I have the same problem.

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**Author:** ![Bautista](https://avatars.discourse-cdn.com/v4/letter/b/ce73a5/32.png) [@Bautista](https://community.ultraloq.com/u/Bautista)\
**Post date:** [September 2, 2024, 1:54am UTC](https://community.ultraloq.com/t/wont-link-with-alexa-anymore/9854/3 "2024-09-02T01:54:22Z")

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Same over here, I’ve tried deleting the lock and the app, setting up everything from smart h but I always get  
 ![IMG_2772](https://us1.discourse-cdn.com/flex020/uploads/u_tec/original/2X/5/5477cf8b3640541e33b9eac54a63961f51652c87.png)

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**Author:** ![Arnel](https://avatars.discourse-cdn.com/v4/letter/a/ecae2f/32.png) [@Arnel](https://community.ultraloq.com/u/Arnel)\
**Post date:** [September 3, 2024, 1:53am UTC](https://community.ultraloq.com/t/wont-link-with-alexa-anymore/9854/4 "2024-09-03T01:53:01Z")

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Same here.

![image](https://us1.discourse-cdn.com/flex020/uploads/u_tec/original/2X/2/2162336000098e4bbad32938ae33ca077b590c07.png)

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**Author:** ![Pedro1](https://avatars.discourse-cdn.com/v4/letter/p/b5a626/32.png) [@Pedro1](https://community.ultraloq.com/u/Pedro1)\
**Post date:** [September 3, 2024, 1:53am UTC](https://community.ultraloq.com/t/wont-link-with-alexa-anymore/9854/5 "2024-09-03T01:53:27Z")

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I have the same problem

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**Author:** ![Eli](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/eli/32/1915_2.png) [@Eli](https://community.ultraloq.com/u/Eli)\
**Post date:** [September 3, 2024, 4:07am UTC](https://community.ultraloq.com/t/wont-link-with-alexa-anymore/9854/6 "2024-09-03T04:07:37Z")

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Dear customers, we sincerely apologize for this inconvenience caused. Our R&D department has already fixed this Alexa Link issue from our server. Please try to link your U home Account with Alexa again. Thanks!

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**Author:** ![Robert2](https://avatars.discourse-cdn.com/v4/letter/r/e8c25b/32.png) [@Robert2](https://community.ultraloq.com/u/Robert2)\
**Post date:** [September 3, 2024, 4:20pm UTC](https://community.ultraloq.com/t/wont-link-with-alexa-anymore/9854/7 "2024-09-03T16:20:07Z")

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I just purchased my lock and not able to link Alexa skill for getting this to to Alexa.

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**Author:** ![Paul25](https://avatars.discourse-cdn.com/v4/letter/p/ecd19e/32.png) [@Paul25](https://community.ultraloq.com/u/Paul25)\
**Post date:** [September 5, 2024, 11:52pm UTC](https://community.ultraloq.com/t/wont-link-with-alexa-anymore/9854/8 "2024-09-05T23:52:29Z")

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It looks like you fixed it for a day… it’s down again.

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**Author:** ![Turin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/turin/32/1911_2.png) [@Turin](https://community.ultraloq.com/u/Turin)\
**Post date:** [September 6, 2024, 8:17am UTC](https://community.ultraloq.com/t/wont-link-with-alexa-anymore/9854/9 "2024-09-06T08:17:55Z")

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@Paul25 We have created a [ticket#237580](https://u-tec.zendesk.com/agent/tickets/237580) for you. Please check your e-mail for detailed reply.