# Z-Wave will not connect **URL:** \ **Category:** Xthings Home App\ **Tags:** z-wave\ **Created:** [January 16, 2023, 2:56pm UTC](https://community.ultraloq.com/t/z-wave-will-not-connect/5706 "2023-01-16T14:56:06Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Jeremiah](https://avatars.discourse-cdn.com/v4/letter/j/13edae/32.png) [@Jeremiah](https://community.ultraloq.com/u/Jeremiah)\ **Post date:** [January 16, 2023, 2:56pm UTC](https://community.ultraloq.com/t/z-wave-will-not-connect/5706/1 "2023-01-16T14:56:06Z")
I am trying to connect my lock to my Z-wave hub. I select setup z-wave and the app says my lock should then have a blue light, but it never turns blue. It also will not connect to my z-wave hub. Any help? ---
**Author:** ![Carrie](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/carrie/32/1470_2.png) [@Carrie](https://community.ultraloq.com/u/Carrie)\ **Post date:** [January 17, 2023, 9:24am UTC](https://community.ultraloq.com/t/z-wave-will-not-connect/5706/4 "2023-01-17T09:24:52Z")
> [@Carrie](#): > > Could you offer the hub brand and give us a sreenshot? Also, do you mean the front lock body wouldn’t turn blue? Could you offer the hub brand and give us a sreenshot showing not connecting? Also, do you mean the front lock body wouldn’t turn blue? ---
**Author:** ![Weingart](https://avatars.discourse-cdn.com/v4/letter/w/f19dbf/32.png) [@Weingart](https://community.ultraloq.com/u/Weingart)\ **Post date:** [January 17, 2023, 1:54pm UTC](https://community.ultraloq.com/t/z-wave-will-not-connect/5706/5 "2023-01-17T13:54:44Z")
Make sure you have a Z-wave Plus capable hub. Plus has the higher security needed. ---
**Author:** ![Jeremiah](https://avatars.discourse-cdn.com/v4/letter/j/13edae/32.png) [@Jeremiah](https://community.ultraloq.com/u/Jeremiah)\ **Post date:** [January 17, 2023, 4:05pm UTC](https://community.ultraloq.com/t/z-wave-will-not-connect/5706/6 "2023-01-17T16:05:45Z")
I am using the Ring Base Station send generation. I’m pretty sure it _should_ work… it just will not find the base station. …or the base station will not find this lock. I should mention this base station works with all the other Z-wave accessories that are attached to it like the motion sensor and door sensors, so afaik the Base Station is fine. ---
**Author:** ![Weingart](https://avatars.discourse-cdn.com/v4/letter/w/f19dbf/32.png) [@Weingart](https://community.ultraloq.com/u/Weingart)\ **Post date:** [January 17, 2023, 4:21pm UTC](https://community.ultraloq.com/t/z-wave-will-not-connect/5706/7 "2023-01-17T16:21:35Z")
I should have mentioned Z-Wave plus v2 to work. I thought Ring was a supported hub, but from this spec sheet, says v1 ? [https://products.z-wavealliance.org/products/4192?selectedFrequencyId=2](https://products.z-wavealliance.org/products/4192?selectedFrequencyId=2) At least on the Homeseer forum I am on, it required Z-wave v2 controller to work. ---
**Author:** ![Carrie](https://sea2.discourse-cdn.com/flex020/user_avatar/community.ultraloq.com/carrie/32/1470_2.png) [@Carrie](https://community.ultraloq.com/u/Carrie)\ **Post date:** [January 18, 2023, 7:51am UTC](https://community.ultraloq.com/t/z-wave-will-not-connect/5706/8 "2023-01-18T07:51:37Z")
Could you offer a screenshot, thank you~ ---
**Author:** ![Jeremiah](https://avatars.discourse-cdn.com/v4/letter/j/13edae/32.png) [@Jeremiah](https://community.ultraloq.com/u/Jeremiah)\ **Post date:** [January 18, 2023, 2:48pm UTC](https://community.ultraloq.com/t/z-wave-will-not-connect/5706/9 "2023-01-18T14:48:50Z")
![image](https://us1.discourse-cdn.com/flex020/uploads/u_tec/original/2X/1/106d0c6f39dcfcc7a5018fa29582452b0ecf5911.png) It just sits on that ---
**Author:** ![Jeremiah](https://avatars.discourse-cdn.com/v4/letter/j/13edae/32.png) [@Jeremiah](https://community.ultraloq.com/u/Jeremiah)\ **Post date:** [January 18, 2023, 2:50pm UTC](https://community.ultraloq.com/t/z-wave-will-not-connect/5706/10 "2023-01-18T14:50:55Z")
So, yea, the front of the lock _does_ turn blue and flashes when it gets on that screen. I then go to my Ring app and set up the lock as a Z-wave lock and scan the QR code on the back of the lock and the Ring App then gets stuck on this page ![image](https://us1.discourse-cdn.com/flex020/uploads/u_tec/original/2X/5/5e00fe45ada8631b712e81c082c617fdad96c6cf.png) Obviously there are batteries in the lock. Oddly, when I get to this point, the lock stops flashing blue… but it doesn’t do anything. ---
**Author:** ![Jeremiah](https://avatars.discourse-cdn.com/v4/letter/j/13edae/32.png) [@Jeremiah](https://community.ultraloq.com/u/Jeremiah)\ **Post date:** [January 26, 2023, 2:09pm UTC](https://community.ultraloq.com/t/z-wave-will-not-connect/5706/11 "2023-01-26T14:09:10Z")
So, I found this online, which tells me I _should_ be able to pair to the base station but it absolutely will not work… > **[How to Set Up U-Bolt/U-Bolt Pro Z-Wave with Ring?](https://support.u-tec.com/hc/en-us/articles/4408693416589-How-to-Set-Up-U-Bolt-U-Bolt-Pro-Z-Wave-with-Ring-)** > > Required hardware:1. Ultraloq U-Bolt Z-Wave or U-Bolt Pro Z-Wave. > 2. Ring Hub > Required App:1. U-tec App. > 2. Ring App >   > How to set up? > > Step 1. Open U-tec app--U-Bolt Z-Wave--Settings--Z-Wave contro... I’m out of ideas as to what to do next besides return it.