# \#smart-lock **URL:** https://community.ultraloq.com/tag/smart-lock/22.md [Latest](https://community.ultraloq.com/latest.md) · [Categories](https://community.ultraloq.com/categories.md) · [Tags](https://community.ultraloq.com/tags.md) --- ## [Ubolt Pro and Pro wifi - 3 dead and 1 finger print reader that beeps ALL DAY/NIGHT LONG](https://community.ultraloq.com/t/ubolt-pro-and-pro-wifi-3-dead-and-1-finger-print-reader-that-beeps-all-day-night-long/11589)
**Author:** [@Matthew17](https://community.ultraloq.com/u/Matthew17)\ **Replies:** 0\ **Last updated:** [October 7, 2026, 7:30pm UTC](https://community.ultraloq.com/t/ubolt-pro-and-pro-wifi-3-dead-and-1-finger-print-reader-that-beeps-all-day-night-long/11589 "2026-10-07T19:30:50Z")
Primary question: Why should i stick with ultraloq? What improvements have been made with the newer models? Specifically the “Bolt Pro”. Will the finger print reader eventually beep all night long like our current ultra… --- ## [Ultraloq stops responding... AGAIN](https://community.ultraloq.com/t/ultraloq-stops-responding-again/11584)
**Author:** [@user85](https://community.ultraloq.com/u/user85)\ **Replies:** 0\ **Last updated:** [September 19, 2026, 12:13pm UTC](https://community.ultraloq.com/t/ultraloq-stops-responding-again/11584 "2026-09-19T12:13:05Z")
Fool me once shame on you, I’ve now been fooled twice so the shame is on me. My first experience with Ultraloq was the Zwave Pro version. After a few months the lock would suddenly stop responding and the only resolutio… --- ## [3 Year Life Expectancy](https://community.ultraloq.com/t/3-year-life-expectancy/9604)
**Author:** [@Jared2](https://community.ultraloq.com/u/Jared2)\ **Replies:** 10\ **Last updated:** [September 17, 2026, 1:20pm UTC](https://community.ultraloq.com/t/3-year-life-expectancy/9604 "2026-09-17T13:20:05Z")
BUYER BEWARE product only expected to last 3 years, per Omar at UTEC support. Bought mine in Nov 2021 now July 2024 and lock has a motor that has failed. Did not quite get 3 years but close enough. Called tech support an… --- ## [Normal User code still works after deleting them](https://community.ultraloq.com/t/normal-user-code-still-works-after-deleting-them/11581)
**Author:** [@Wright](https://community.ultraloq.com/u/Wright)\ **Replies:** 0\ **Last updated:** [September 14, 2026, 3:26pm UTC](https://community.ultraloq.com/t/normal-user-code-still-works-after-deleting-them/11581 "2026-09-14T15:26:56Z")
I deleted a “Normal” user, but their code still works to unlock the door. How is this happening and what do I need to do on my end? --- ## [Anyone else having issues with Smartthings integration?](https://community.ultraloq.com/t/anyone-else-having-issues-with-smartthings-integration/10351)
**Author:** [@Steeve](https://community.ultraloq.com/u/Steeve)\ **Replies:** 4\ **Last updated:** [September 8, 2026, 12:33am UTC](https://community.ultraloq.com/t/anyone-else-having-issues-with-smartthings-integration/10351 "2026-09-08T00:33:18Z")
Anyone else having issues with Smarthings integration lately? I can push lock/unlock commands, but the status is not reported back in Smarthings. Also the history seems to be missing a ton of events. It used to work fin… --- ## [Help Needed – Damaged Cable Connector on New ULTRALOQ Bolt NFC WiFi – Connector Type & Wire Pin Order](https://community.ultraloq.com/t/help-needed-damaged-cable-connector-on-new-ultraloq-bolt-nfc-wifi-connector-type-wire-pin-order/11578)
**Author:** [@Siddharth1](https://community.ultraloq.com/u/Siddharth1)\ **Replies:** 0\ **Last updated:** [September 6, 2026, 10:13pm UTC](https://community.ultraloq.com/t/help-needed-damaged-cable-connector-on-new-ultraloq-bolt-nfc-wifi-connector-type-wire-pin-order/11578 "2026-09-06T22:13:58Z")
Hi everyone, I recently purchased an ULTRALOQ Bolt NFC WiFi Smart Lock (Apple Home Key + Android NFC / Tap to Unlock version). Unfortunately, while unpacking and repacking the lock, the cable connector between the lock… --- ## [NON STOP UNLOCK FAILURE](https://community.ultraloq.com/t/non-stop-unlock-failure/11176)
**Author:** [@Rudolfer](https://community.ultraloq.com/u/Rudolfer)\ **Replies:** 4\ **Last updated:** [September 3, 2026, 1:52am UTC](https://community.ultraloq.com/t/non-stop-unlock-failure/11176 "2026-09-03T01:52:29Z")
I bought this lock and have had really no issues but in the last week it keeps beeping and I have hundreds of failed unlock attempt on it. I researched online and it said to clean the fingerprint sensor which I did I als… --- ## [Is long term Alexa integration reliability possible?](https://community.ultraloq.com/t/is-long-term-alexa-integration-reliability-possible/11575)
**Author:** [@Curtis2](https://community.ultraloq.com/u/Curtis2)\ **Replies:** 1\ **Last updated:** [August 27, 2026, 6:29am UTC](https://community.ultraloq.com/t/is-long-term-alexa-integration-reliability-possible/11575 "2026-08-27T06:29:52Z")
We have 5 UltraLoq Z-Wave smart locks. The Alexa integration was working “ok” for months (working 75% of the time but 25% of the time reporting “something wrong” with one or more of the locks), but then it stopped workin… --- ## [Moved into new house and can't connect/reset to previously installed ultraloq pro. Can't contact previous owners. Help!](https://community.ultraloq.com/t/moved-into-new-house-and-cant-connect-reset-to-previously-installed-ultraloq-pro-cant-contact-previous-owners-help/10552)
**Author:** [@ashley3](https://community.ultraloq.com/u/ashley3)\ **Replies:** 8\ **Last updated:** [August 21, 2026, 7:00am UTC](https://community.ultraloq.com/t/moved-into-new-house-and-cant-connect-reset-to-previously-installed-ultraloq-pro-cant-contact-previous-owners-help/10552 "2026-08-21T07:00:19Z")
I need help figuring out how reset/ connect to a ultraloq that I inherited in my new house. I can’t contact the owners to have them delete off their account like the website says. There has to be a way to reset it so I c… --- ## [Door Sensor State Not Updating Over Matter After Immediate Manual Lock](https://community.ultraloq.com/t/door-sensor-state-not-updating-over-matter-after-immediate-manual-lock/11565)
**Author:** [@Henry](https://community.ultraloq.com/u/Henry)\ **Replies:** 1\ **Last updated:** [August 21, 2026, 6:41am UTC](https://community.ultraloq.com/t/door-sensor-state-not-updating-over-matter-after-immediate-manual-lock/11565 "2026-08-21T06:41:32Z")
I would like to report a reproducible bug with my Ultraloq Bolt Fingerprint Matter lock. The door sensor normally works correctly, but there is a specific sequence where the door state is not updated properly over Matte… --- ## [Unable to connect to UL3BT-AB on iPhone](https://community.ultraloq.com/t/unable-to-connect-to-ul3bt-ab-on-iphone/11550)
**Author:** [@shawn1](https://community.ultraloq.com/u/shawn1)\ **Replies:** 1\ **Last updated:** [August 9, 2026, 4:45pm UTC](https://community.ultraloq.com/t/unable-to-connect-to-ul3bt-ab-on-iphone/11550 "2026-08-09T16:45:16Z")
How can I get my iPhone to connect to the lock. --- ## [iPhone Bluetooth connectivity issues](https://community.ultraloq.com/t/iphone-bluetooth-connectivity-issues/9617)
**Author:** [@Javier1](https://community.ultraloq.com/u/Javier1)\ **Replies:** 7\ **Last updated:** [July 24, 2026, 8:23am UTC](https://community.ultraloq.com/t/iphone-bluetooth-connectivity-issues/9617 "2026-07-24T08:23:23Z")
Hello, I recently purchased a Ultraloq Pro WiFi smart lock and was running through the setup on the app and received “Lock connection failed” error. I have tried taking out the batteries, resetting the smart lock by ho… --- ## [Auto lock not working when manually unlocked](https://community.ultraloq.com/t/auto-lock-not-working-when-manually-unlocked/6440)
**Author:** [@Brenda](https://community.ultraloq.com/u/Brenda)\ **Replies:** 105\ **Last updated:** [July 21, 2026, 6:53am UTC](https://community.ultraloq.com/t/auto-lock-not-working-when-manually-unlocked/6440 "2026-07-21T06:53:45Z")
I have a ubolt pro wifi with auto lock issues. It worked fine for some time but not only works sporadically. If opened manually from the inside it will not auto lock when door is closed (the sensor does pick up that the… --- ## [Support Homey Pro (2023) Hub for Matter / Thread and Zwave](https://community.ultraloq.com/t/support-homey-pro-2023-hub-for-matter-thread-and-zwave/11545)
**Author:** [@David27](https://community.ultraloq.com/u/David27)\ **Replies:** 0\ **Last updated:** [July 7, 2026, 7:52pm UTC](https://community.ultraloq.com/t/support-homey-pro-2023-hub-for-matter-thread-and-zwave/11545 "2026-07-07T19:52:23Z")
I have the Homey Pro (2023) hub for my Matter / Thread and legacy Zwave devices. I’m interested in the Ultraloq Latch 7 (seems supports both Zwave and Matter/Thread) and either the Bolt Zwave or Bolt SE (Matter/Thread) … --- ## [Latch 5 won't lock](https://community.ultraloq.com/t/latch-5-wont-lock/9626)
**Author:** [@Jason1](https://community.ultraloq.com/u/Jason1)\ **Replies:** 10\ **Last updated:** [June 22, 2026, 7:42am UTC](https://community.ultraloq.com/t/latch-5-wont-lock/9626 "2026-06-22T07:42:28Z")
Not sure what’s happening but my Latch 5 with fingerprint will no longer lock. The app says the door is locked, but I can just turn the handle and walk right in. Pulling battery out didn’t fix it. I’m probably going to d… --- ## [Bought a new home and previous owner already reset](https://community.ultraloq.com/t/bought-a-new-home-and-previous-owner-already-reset/10738)
**Author:** [@Satoe\_Andrew](https://community.ultraloq.com/u/Satoe_Andrew)\ **Replies:** 2\ **Last updated:** [June 3, 2026, 1:47am UTC](https://community.ultraloq.com/t/bought-a-new-home-and-previous-owner-already-reset/10738 "2026-06-03T01:47:17Z")
I purchased a new home with this lock and the previous owner reached out to Utec to change ownership but we haven’t heard back in a few days. My ticket number is 482992. I tried factory resetting the door which deleted a… --- ## [Enter a code to start/stop autolock](https://community.ultraloq.com/t/enter-a-code-to-start-stop-autolock/11517)
**Author:** [@justg01](https://community.ultraloq.com/u/justg01)\ **Replies:** 0\ **Last updated:** [May 31, 2026, 11:19pm UTC](https://community.ultraloq.com/t/enter-a-code-to-start-stop-autolock/11517 "2026-05-31T23:19:18Z")
I would like to be able to enter a code in the keypad that starts/stops auto-lock. There are scenarios when I am frequently entering/exiting the door (ex. carrying in several loads of groceries), and auto-lock becomes an… --- ## [Notice Server Malfunction](https://community.ultraloq.com/t/notice-server-malfunction/11513)
**Author:** [@Baptiste](https://community.ultraloq.com/u/Baptiste)\ **Replies:** 4\ **Last updated:** [May 31, 2026, 7:45pm UTC](https://community.ultraloq.com/t/notice-server-malfunction/11513 "2026-05-31T19:45:44Z")
Hi, I recently purchased two Latch 5 NFC and Five Ultraloq Bolt Wifi and when I trying adding my locks I keep getting server malfunction. --- ## [Battery Drain is Ridiculous. Cannot Recommend Product Anymore](https://community.ultraloq.com/t/battery-drain-is-ridiculous-cannot-recommend-product-anymore/7929)
**Author:** [@Bullock](https://community.ultraloq.com/u/Bullock)\ **Replies:** 18\ **Last updated:** [April 20, 2026, 1:29am UTC](https://community.ultraloq.com/t/battery-drain-is-ridiculous-cannot-recommend-product-anymore/7929 "2026-04-20T01:29:51Z")
I read about this product on Wirecutter, but feel like I need to email them and ask them to revisit their recommendation. The battery drain on my Ultraloq Pro Wifi is crazy. I know a “fix” was issued a few weeks ago but … --- ## [Scheduling lock times](https://community.ultraloq.com/t/scheduling-lock-times/388)
**Author:** [@clancy](https://community.ultraloq.com/u/clancy)\ **Replies:** 24\ **Last updated:** [April 10, 2026, 10:48pm UTC](https://community.ultraloq.com/t/scheduling-lock-times/388 "2026-04-10T22:48:29Z")
It would be great to be able schedule lock or unlock times. I don’t use the autolock feature but would like my door to lock every night at 9pm. Currently I am using IFTTT to accomplish this, but a in app solution woul… --- ## [Cannot pair U-Bolt Pro with App](https://community.ultraloq.com/t/cannot-pair-u-bolt-pro-with-app/11505)
**Author:** [@Nicholas6](https://community.ultraloq.com/u/Nicholas6)\ **Replies:** 1\ **Last updated:** [April 3, 2026, 9:22am UTC](https://community.ultraloq.com/t/cannot-pair-u-bolt-pro-with-app/11505 "2026-04-03T09:22:38Z")
Hi - we had tenants who installed an Utraloq U-Bolt Pro in our property. We have now moved into the property and I was trying to connect it to the app. I get an error saying: “Registration error,possible reasons: The… --- ## [Bridge Disconnected - light green but can't connect](https://community.ultraloq.com/t/bridge-disconnected-light-green-but-cant-connect/11484)
**Author:** [@Jackson](https://community.ultraloq.com/u/Jackson)\ **Replies:** 3\ **Last updated:** [April 3, 2026, 7:57am UTC](https://community.ultraloq.com/t/bridge-disconnected-light-green-but-cant-connect/11484 "2026-04-03T07:57:46Z")
I recently changed my UltraLoq and I can control via bluetooth. The app says bridge paired with lock and bridge light is solid green. However when I am out of bluetooth range app says Bridge disconnected and I cannot con… --- ## [All the Integrations with Ultraloq](https://community.ultraloq.com/t/all-the-integrations-with-ultraloq/82)
**Author:** [@Frank](https://community.ultraloq.com/u/Frank)\ **Replies:** 18\ **Last updated:** [March 3, 2026, 2:48pm UTC](https://community.ultraloq.com/t/all-the-integrations-with-ultraloq/82 "2026-03-03T14:48:41Z")
Ultraloq now works with Amazon Alexa, Google Assistant, IFTTT, Apple Watch and SmartThings. Z-Wave smart lock also launched. What could be more for you, please tell us. --- ## [Solid blue light with a constant beep](https://community.ultraloq.com/t/solid-blue-light-with-a-constant-beep/11486)
**Author:** [@Thomas8](https://community.ultraloq.com/u/Thomas8)\ **Replies:** 1\ **Last updated:** [February 27, 2026, 8:18am UTC](https://community.ultraloq.com/t/solid-blue-light-with-a-constant-beep/11486 "2026-02-27T08:18:34Z")
It is a place to share your experience using Ultraloq Smart Lock products. If you need more helps from us, it would be more efficient to submit a ticket(https://support.u-tec.com/hc/en-us/requests/new) directly. Solid … --- ## [Deadbolt doesn't retract all the way with door ajar](https://community.ultraloq.com/t/deadbolt-doesnt-retract-all-the-way-with-door-ajar/11212)
**Author:** [@Kirk](https://community.ultraloq.com/u/Kirk)\ **Replies:** 4\ **Last updated:** [February 20, 2026, 12:26pm UTC](https://community.ultraloq.com/t/deadbolt-doesnt-retract-all-the-way-with-door-ajar/11212 "2026-02-20T12:26:31Z")
I have been locked out of my house multiple times this week because this lock will retract the deadbolt only 90% of the way. I’ve removed and reinstalled it, replaced the batteries and even with the door open, it doesn’t… --- ## [Enter Button needed please!](https://community.ultraloq.com/t/enter-button-needed-please/5973)
**Author:** [@Taninbaum](https://community.ultraloq.com/u/Taninbaum)\ **Replies:** 22\ **Last updated:** [February 15, 2026, 6:45pm UTC](https://community.ultraloq.com/t/enter-button-needed-please/5973 "2026-02-15T18:45:38Z")
I manage short term rentals where I use Ultaloqs. I assign each renter a keypad code that is the last 4 digits of their cell#. The problem I’m having is the users do not realize they have to press the Ultraloq button aft… --- ## [Ultraloq bolt-F-NK](https://community.ultraloq.com/t/ultraloq-bolt-f-nk/11471)
**Author:** [@Michael58](https://community.ultraloq.com/u/Michael58)\ **Replies:** 1\ **Last updated:** [February 6, 2026, 9:08am UTC](https://community.ultraloq.com/t/ultraloq-bolt-f-nk/11471 "2026-02-06T09:08:01Z")
My Ultraloq bolt-F-NK is not connecting to Bluetooth as I get a pin error so what is going on. I am also unable to connect it to withings app When I try to reset the lock with the the reset button on the lock seems lik… --- ## [U-Tec Ultra Pro schedule temp user schedule not working](https://community.ultraloq.com/t/u-tec-ultra-pro-schedule-temp-user-schedule-not-working/9440)
**Author:** [@maso](https://community.ultraloq.com/u/maso)\ **Replies:** 13\ **Last updated:** [January 23, 2026, 8:29am UTC](https://community.ultraloq.com/t/u-tec-ultra-pro-schedule-temp-user-schedule-not-working/9440 "2026-01-23T08:29:23Z")
No matter what I do, I can’t set a temp user schedule. I have other locks and they all work, but for this one lock, I can set up a new user (as temp), give them a code and all that works fine. When I try and create a s… --- ## [Temporary deactivation of a user's digit and passcode](https://community.ultraloq.com/t/temporary-deactivation-of-a-users-digit-and-passcode/11454)
**Author:** [@M.P](https://community.ultraloq.com/u/M.P)\ **Replies:** 1\ **Last updated:** [January 21, 2026, 12:39am UTC](https://community.ultraloq.com/t/temporary-deactivation-of-a-users-digit-and-passcode/11454 "2026-01-21T00:39:51Z")
I want to temporarely disable a user’s account (with dight and passcord) for a) a set period of time (from this date to this date); ie during vacation/sick leave. or b) if there is a way to disable manually, ie from t… --- ## [App log shows manual locking and unlocking every minute / lock unlocked on it's own](https://community.ultraloq.com/t/app-log-shows-manual-locking-and-unlocking-every-minute-lock-unlocked-on-its-own/9668)
**Author:** [@Matthew13](https://community.ultraloq.com/u/Matthew13)\ **Replies:** 3\ **Last updated:** [January 16, 2026, 9:11am UTC](https://community.ultraloq.com/t/app-log-shows-manual-locking-and-unlocking-every-minute-lock-unlocked-on-its-own/9668 "2026-01-16T09:11:08Z")
App log shows my for lock being manually locked and unlocked almost every minute. I woke this morning to a loud bang which was the door opening and slamming against the wall due to wind. It is only held closed by the sma… [Next page](https://community.ultraloq.com/tag/smart-lock/22.md?match_all_tags=true&page=1&tags%5B%5D=smart-lock)