Hi, we have replied to you in the ticket 496439, and please check your email box later.
Hi,
I am having the same exact issue. The fingerprint reader has stopped responding.
Please assist.
There is no fix. It’s called planned obsolescence.
Login to the app and try to add a new finger print. Guess what? The finger print reader starts working again. It immediately stops working after you program a new fingerprint. It happened to 3 of my locks about 30-60 days out of warranty and shortly after a firmware “update”
Dead serious.
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@Mohammed Thank you for your message. Our dedicated support team will reach out to you soon to help you resolve the issue. Please keep an eye on your inbox. Here is your ticket number #502507.
I had the original ubolt lock from kickstarter. Mine stopped working after a bit of 18 months. So was out of warranty. Everything else worked fine.
Maybe that was around the same time that a lot of people reported this issue.
Same issue here. Lock will register new fingerprints and senses when I touch it during that process but magically doesn’t work. Pisses me off because giving my kids access to the house without a key or code was the entire purpose of buying this lock.
@Kirk We are really sorry about this trouble caused. Please click here to sumbit a ticket and our agent will try best to help. Thank you!
Hi Krik, any luck with this issue, was looking at getting this lock but now i doubt it.
Another failing lock here. Absolutely no response from the fingerprint scanner at any time. Can’t register a new print or unlock. Keypad still works, fortunately. Tried pulling a battery, replacing batteries, checking the wiring is connected properly - all to no avail. Lock is not exposed to harsh weather at all.
Hi, we have replied to you in the ticket 512349, please check your email inbox later.