Can't reply to support tickets as support@u-tec.com couldn't be found or is unable to receive email

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1

The response from the remote server was:

550 5.1.1 <support@u-tec.com>: Recipient address rejected: User unknown

How am I supposed to progress my ticket if I can’t respond?

Another dead power supply and now I can’t even get through support.

2

Same here!

It’s bad enough that the e-mail support seems to work overnight so you only get one turnaround per day unless you’re also up in the middle of the night.

Now, it’s broken completely!

3

Same, customer service email doesn’t work either… I have yet to successfully get anyone via phone during their support hours as well.

4

@nyjKlein @Mike18 @Tom3 Please try to reply to your tickets again, we had fixed this issue already. Sorry for any inconvenience.

5

Hi I’m having this issue currently. Is there a fix for it? I can’t respond to my tickets.