I am HORRIFIED at how ridiculously terrible my experience has been! Bought a new ultralock pro, fingerprint reader keeps failing and I need to re-add fingerprints several times a day. Put in an initial ticket over 2 months ago!! Got an AI generated stock response several days later saying our team is on it. Back and forth with 2 different types of responses, days in between responses… one is broken English, the other is AI generated slop that puts me to a FAQ page. Finally after a ofher month a human responds and I demand a new lock (I will ship back the defective one). Got the new PART… Not lock, that requires some major technical work to swap. No instructions, nothing… just a sketchy “re-conditioned” inner part of the lock. I am not a locksmith, just a customer, so I reached out again for instructions/clarity and AGAIN ask for my defective part that hasn’t worked since day one to be replaced! Fast forward and after SEVERAL months, I get a other response today linking me to the general help page.
This is ridiculous… I will be filing a consumer complaint with our State Attorney General’s office, but wanted to post this to (hopefully) warn others to STAY AWAY from ULTRALOQ. Hopefully someone that sits at a desk and actually gives a crap a out their company reads this… I’m not holding my breath…