My U-Tec Lock and Bridge (for remote access) was working great with old router. Since I have updated my router to a mesh system the Bridge (for remote access) has not worked. The Mesh has both 2.4 and 5.2 band. Yes I know it will only work with 2.4, That is why I set the guest network up to 2.4 only and used it to connect the bridge / lock. Still doesn’t work. I have gone through ever scenario with the U-Tec team and the Router team. Still nothing. Do any of you have an idea where to go from here? I have replaced the bridge also.
Hi Ryan,
We are so sorry for this inconvenience caused for you.
A ticket has been created for this issue, please check your e-mail for our detailed reply.
Thanks for your understanding.
If you have any answer for me, send it to mmerrett@southernco.com
At this point I am thinking get some money back from yall for the product that doesn’t work now and moving on to another company.
I have same problem here. Help desk gives no help just canned response "it is a fault with the network " yet no other smart devices have issues. Unfortunately my return period is expired so no chance to get money back. So sorry I bought the latest model thinking it would work better.
@salcedo1 Hi there, we have contacted you in ticket #479509, please kindly check your email. Thanks!
Why do all of these responses from Utec just say “….check your email…”??? If you have a solution to the problem why wouldn’t you POST it in the forum so others with the same issue can try to fix it as well? Unless, of course, these issues are not getting resolved at all.