My Z-wave U-Bolt Pro lock no longer auto-locks!
Been using this for 2 years, checked my Uhome app and auto-lock is definitely ON. This started happening after I changed batteries. Both Uhome app and my Samsung Smarthings app both battery level is good. For some strange reasons, the Uhome app shows door is opened despite it’s closed.
Anyone has the same experience and how it can be fixed?
Bump, in hopes that replies will get the developer’s attention. I have the ULock bolt pro wifi. My issue with the auto lock started three days ago and the problem is intermittent. Sometimes it does autolock and sometimes it does not (and alarming to return home and find it unlocked). I have changed the batteries, checked for the latest firmware, and did a reset. But again this morning, the lock did not auto lock. The one job I need the lock to do, is LOCK. Now I need to lock it like a regular key lock when I leave because I don’t trust the auto lock and I have not found a fix.
Had a similar problem before (but quite sure not exact same). I had to move the censor down by about 1/4" and paired to the lock again to resolve the issue.
@Kwong1 Hi Kwong, we have contacted you in ticket #474459, please kindly check your e-mail. Thanks!
@Gloria Hi Gloria, we have contacted you in ticket #474460, please kindly check your e-mail. Thanks!
I was having the same issue after battery replacement (model: Bolt Mission). I had tried everything I could think of that made sense and even a few things that didn’t (because you never know). The Door Sensor had been showing as paired the entire time, but for some unknown reason it eventually showed as Unpaired. This allowed me to pair it again. After doing this, the Auto Lock function once again worked.
Perhaps the Ultraloq code writers can add to the app the ability to Unpair the Door Sensor to create a work around for this issue.
Otherwise the solution may be to use the Remove Device button in the app and begin the configuration process from scratch.
This has been an off-and-on problem for me (i.e. pairing issue after battery change). In addition, the fingerprint reader becomes much less effective after each battery change as well (tried to clean it but no difference), so each of us have to set up our fingerprint again!!