Time out. Please try again error message

Hi, I’m trying to add a new user and the “loading” arrow keeps spinning and finally get this error message.

Notice
Time out. Please try again.

I have not reset the lock though I did replace the batteries recently which has not caused issues in the past. Any idea how to fix this? I tried deleting and reinstalling the app and did not help.
IMG_5299

Thanks in advance.

2 Likes

Same issue. If I stay at it, it eventually works but is quite annoying. Any solutions?

1 Like

I’m getting this error when trying to add a lock. Any luck fixing this?

This error is so frustrating. The app has too short a timeout since there is a HUGE lag when managing users via the U-Tec server. I need to manage a lock half-way around the world. I have 1Gbps internet at both ends but the global traffic lag results in timeouts.