Ultraloq bolt-F-NK

My Ultraloq bolt-F-NK is not connecting to Bluetooth as I get a pin error so what is going on.

I am also unable to connect it to withings app

When I try to reset the lock with the the reset button on the lock seems like nothing occurs

Extremely frustrating since on the lock I have a green light

@Michael58 Hi Michael, we have contacted you in ticket #542326, please kindly check your email. Thanks!