ULTRALOQ U-Bolt WiFi Smart Lock with Door Sensor - autolock, logging and led indicator stop working after several weeks

ULTRALOQ Smart Lock
, ,
1

@U-tec Team I need help escalating a firmware/memory leak issue (Ticket #528589).

Device: U-Bolt WiFi Issue: After a variable period (days/weeks), the lock enters a “zombie” state:

  1. Auto-lock timer fails.

  2. Physical LED indicators stop working.

  3. App logging stops (even though I can still control the lock via app).

Diagnosis: This is 100% a firmware crash or memory leak. A battery pull (hard reboot) fixes it instantly every time.

Support Status: Tier 1 support (Savy) keeps asking me to cycle the lock via Bluetooth or replace the hardware. This is a software bug, not a hardware defect. Can someone with technical access look at this? I don’t want to RMA a unit just to get another one with the same buggy firmware.

2

@tom6 Hi Tom, we have contacted you in ticket #528589, please kindly check your email. Thanks!