Unable to Add device

When I add a device in my app the app finds my smart lock but it doesn’t add it.

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Hi, we have replied you in the ticket 126789 and please check it.

I can not add the lock, my be it is added by another account, which i can not found. how to make the lock work in my new account ? thanks.

I have the same problem with my LOQ. Could you please to show me the way to make it ?

@LookGot Hi there, we have contacted you in ticket #515596. Please kindly check your email. Thanks!

@LookGot Hi there, we have contacted you in ticket #515596. Please kindly check your email. Thanks!