What is the lifetime warranty on mechanical part that you no longer producing the lock?
May i know what is the expected life of Ultraloq? Do you need to replace your lock every 3 years if it started to fail.
The quality of the product is not very pleasing in that case.
Hi Community, how do you resolve this? Thank you.
I bought 2 of the lock and 1 has stopped working with electronic part still functioning. I am in Australia where there is official store on Amazon which i bought it from. The response from the support as below, I am not convinced.
Sorry for that. The lock has been stopped production for quite a long time, and there is no spare part that can be provided. We can only replace the whole lock, while the regulated time for replacing the whole lock is limited to 18 months. The time has been exceeded, so we can’t replace the whole lock for you at this time.
@Yung_ching Hi Yung, we have contacted you in ticket #231375, please kindly check your e-mail.
@Yung_ching Hi Yung, we have contacted you in ticket #231375, please kindly check your e-mail to find our detailed response. Thanks!
Any more feedback Support?
Got an email and no further follow up for shipping the replacement?
Please respond. Thanks.
i have this question too.
Spent and hour+ disassembling and troubleshooting following the guides CS agent sent, to prove the mechanicals have failed. They sent a replacement cylinder that didn’t fit b/c i have “the old model.” I’d sent the original proof and date of purchase at the beginning of the conversation. the electronics work fine. we could have saved a lot of time and trouble with a little foresight from CS.
a couple of years ago. they replaced a different lock for me after the mechanicals jammed. Same problem, and they sent a new unit. it works great and we’ve not had a problem since. however, customer service apparently now will only offer a 40% discount for me to purchase a new lock. but the mechanicals are fine. This seems like a “lifetime gaurantee” loophole to me.
what changed? website still says they will replace defective parts at their discretion. i guess the discernment here is that they won’t.