Open Bolt NFC WiFi with watch

We’ve been able to set up ULTRALOQ Bolt NFC WiFi to use EITHER an Android phone OR a keycard (like our Visa card), but it will not work with our NFC-capable Google Pixel or Fitbit Versa watches (which was the main reason that we upgraded to this model from our previous ULTRALOQ). Has anyone got the lock to open by NFC watch?