I purchased a new home with this lock and the previous owner reached out to Utec to change ownership but we haven’t heard back in a few days. My ticket number is 482992. I tried factory resetting the door which deleted all the codes and I currently cannot set new codes until this is resolved so someone has to stay home to lock the door from the inside. I tried calling during your business hours but the automated message told me that no one is available to pick up the phone. Can someone please assist?
@Satoe_Andrew Hi, we have released the account with the previous owner’s permission. Please check if the issue has been fixed.
I’m in the same situation, the previous owner cannot respond. It’s been over a month