I need help figuring out how reset/ connect to a ultraloq that I inherited in my new house. I can’t contact the owners to have them delete off their account like the website says. There has to be a way to reset it so I can use it. Any advice?
@Savy can you help please? I need the lock reset or advice!
Hi, we have replied to you in the ticket 474462, and please check your mailbox late
Hey, did you ever get this fixed? I’m having a similar problem…
I have same problem, can anyone help on this?
@mintmate Hi Customer, we have contacted you in ticket #560784, please kindly check your email. Thanks!
I have the same problem, please someone help it’s been over a month. I OWN THE LOCK
I have the same issue, I was told to use lock in stand-alone function. I own the lock I have waited 30 days for confirmation that the previous owner has abandoned the lock. I have it in stand-alone function now, after removing batteries for 30 days to get that far. I have shown pictures of the serial # and lock, put a ticket in but still cannot add lock to my Xthings app. I was offered a discount code to buy another lock to get full function of the lock. I have a U-Bolt Pro, I bought it with my house, why do I need to buy it again?
@Michael62 Please respond to our email. Thank you!